Drama Alarm....Alarm Drama

I have to say that Best Buy has some good customer service, but I wish I did not need to use it!! I took my car in yesterday for the alarm. They called me today to tell me that they got it to work and it was working perfectly. I was so excited. I picked up Peter and we headed over there. I go in and talk to a manager because I was stuck there for so long and I wanted to be compensated for the whole drama yesterday. We check out the car and it starts and honks when you lock it etc. So I get my refund and I am off.

Well today was picture day for us. We got our family pictures done tonight. Anyway we ran into Sears to buy the Binks shoes and I decided to double check the door. I had locked it, but it had not actually locked. I opened the door and....NO ALARM!! So I called back over to Best Buy and told the installer that I thought it was an alarm. I was told it was only a remote start. I then told him that it was not locking. He said if it was a quick fix, he could fix it today other wise it would be Wednesday.

We head over to Best Buy again, and he takes a look at it. I asked about a feature that is listed in the book and he tells me it is not set up because he doesn't know how. If I want that I am going to have to bring it BACK in next week. He also told me that he couldn't get the doors to lock like they are suppose to until Friday because he does not work on Wednesday. Oh and I needed to talk to a manager to figure out about the whole no alarm thing.

So I talk to a manager, the same manager from this morning. He calls over another manager and this is where the whole good customer service comes in. They are going to put in the correct product that I asked to purchase on Thursday. They are bringing up an installer from Prescott. And I don't have to pay for anything else for this alarm. The only catch is I have to go yet another day without a car!!

My only disappointment is that I asked for them to give me a 50" flat screen LCD HDTV for my inconvience and they said no. I think it was a reasonable request!!!!